I am an assistant professor in the School of Informatics and Computing at Indiana University Bloomington. At IUB, I count myself lucky to be one of the troublemakers in the Human Computer Interaction Design (HCI/d) group. I am also an affiliated faculty member in the Institute of Software Research at the University of California, Irvine. Before, I did a postdoc at University College Dublin, and my PhD at the University of California, Irvine.
In the Authentic User Experience Lab (AUX Lab), we study our relationship with technology and how this relationship has and can be changed. In particular, I work to understand how different subcultures have reconciled themselves with our present age, an age where digital technology is nearly inescapable. I believe we can learn a lot by studying, designing for, or even provoking both mainstream cultures and niche communities. I’ve studied a wide range of “users”: from corporate nomadic workers and knowledge management practitioners to hardcore video gamers and Irish traditional musicians. Most recently, I am investigating the confluence between traditional/authentic practices and technology.
Academically, my interests lie in human–computer interaction (HCI), computer–supported cooperative work (CSCW), ubiquitous computing, organizational/management science, and science & technology studies (STS). Methodologically, I am an opportunistic researcher. I observe, interview, critique, theorize, design, develop, and evaluate in my studies.
Supun Nakandala, Giovanni Luca Ciampaglia, Norman Makoto Su, and Yong-Yeol Ahn. (2017). Gendered Conversation in a Social Game-Streaming Platform. Proceedings of the AAAI Conference on Web and Social Media (ICWSM’17), Montreal, Canada, forthcoming. [Preprint]. Media: Study Shows Twitch Chat Is Very Different When Women Are Streaming
Norman Makoto Su and Erik Stolterman. (2016). A Design Approach for Authenticity and Technology. Proceedings of the ACM Conference on Designing Interactive Systems (DIS’16), Brisbane, Australia, 643-655. New York: ACM.
Norman Makoto Su and Bryan Duggan. (2014). TuneTracker: Tensions in the Surveillance of Traditional Music. Proceedings of the ACM Conference on Designing Interactive Systems (DIS’14), Vancouver, BC, Canada, 845-854. New York: ACM. (Honorable Mention)
Norman Makoto Su, Hiroko N. Wilensky and David F. Redmiles. (2012). Doing Business with Theory: Communities of Practice in Knowledge Management. Computer-Supported Collaborative Work, 21(2-3), 111-162.
Norman Makoto Su. (2010). Street Fighter IV: Braggadocio Off and On-Line. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW’10), Savannah, Georgia, USA, 361-370. New York: ACM. (Best Paper Nominee)